Shipping policy

Smarties.bio packaging and jars are resistant, ecological, and recyclable, ensuring optimal protection of the products. The sturdy design and airtight seal preserve freshness, and make them ideal for transport. Designed to reduce environmental impact, they offer both practicality and sustainability.

Products are shipped by courier selected by Smarties.bio, for which a shipment tracking service is active.

The courier makes deliveries on working days (excluding, therefore, Saturdays, Sundays and local or national holidays) during office hours.

Orders are processed by our logistics in 1-2 working days from the date of their receipt in our system.

For orders with the bank transfer payment method, the orders will be shipped after the money has been credited to the current account

Shipments for delivery within Italy

We offer two delivery options to best meet your needs:  

Standard: Delivery is estimated within 4-7 working days from when the order is handed over to the courier.  
Express: Fast delivery is estimated within 1-3 working days from when the order is handed over to the courier, perfect for those who need their orders quickly.  

We deliver throughout Italy, but please note that deliveries to Sicily, Sardinia, and Calabria may require an additional day.  
The indicated delivery times should be considered as purely indicative.  

Shipments for delivery in European countries
Delivery is normally within 2-3 working days in European countries.
Delivery times shown should be considered as indicative only.

Shipments for delivery to non-European countries
Delivery is normally within 3-5 business days in non-European countries.
Delivery time may be longer due to customs verification during export.

Customs Duties and Taxes
Relative to deliveries requested to countries outside the European Union, any import customs fees will be borne by the recipient.

We are not aware of the amount of customs charges, which will be communicated to you by the courier once the shipment arrives at its destination.

Therefore, we encourage you to contact the customs authorities in your own country in advance to check the costs and any import limits.

( UK ) As of January 1, 2021, due to Brexit, shipments to the United Kingdom with a total amount of purchased items over £135.00 will involve customs charges and any other costs that are the responsibility of the customer. In no case is Customer Service aware of the amount of these costs because they vary for each country and it is not possible to report them at the order conclusion stage. We recommend that you contact the UK Customs Office for more information.

During holiday periods, shipments may take longer.
We suggest that you always choose an address where someone can make the pickup. If you prefer to receive your order at the office or at a concierge desk, please also provide the name of the contact person.
If you are not present at the time of delivery, the courier will leave a notification card with how to pick up the goods or will try 2 new delivery attempts.

We always advise you to keep track of the status of the shipment with the tracking code that you will be notified by email when the package is shipped, you will be able to check the status of your order at any time.

Please remember that you cannot change the delivery address once the order has been shipped.

At the time of product delivery, we always advise you to check:

- that the number of packages being delivered corresponds to what is indicated in the transport document;
- that the packaging is intact, not damaged, nor wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping);
- any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, making a specific indication on the delivery document of the product to be returned to the courier;
- any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 14 days after delivery, in the manner provided herein.

What do I do if my package is damaged or items are missing inside?

We care that you receive an undamaged package with all items purchased. If this does not happen, please help us by sending photos of the damaged package within 14 days to our Customer Care: info@smarties.bio

In case of missing items, always write to our Customer Care info@smarties.bio briefly specifying what exactly the affected items are.

What do I do if I have not received my package?

Our couriers do their best to ensure that you receive your order on time and, most importantly, undamaged. Despite this care, however, we cannot rule out exceptions.

If you understand from the tracking number, that a problem has occurred with the delivery of your package, please get in touch directly with Our Customer Care no later than 14 days after the shipment of your package.